COUNTBENCH GUIDES

Everything you need for a careful count.

CountBench is a free stocktaking tool that runs in your browser. These guides cover a first count, the counting modes, files in and out, offline use, printing and emailing results. Each one works on its own, with no video or account needed.

Start here

• Your first count: a complete walkthrough, from a new count to downloaded results, using the built-in example.
• Counting modes, zeroes and recounts: Enter total or Scan each unit, explicit zeroes, recounts and blind comparison.

Files and devices

• Imports and exports: CSV columns, mapping, leading zeroes, units and what each download contains.
• Offline counting and backups: prepare the tool, choose where counts are kept, back up, restore and use shared computers.
• Printing count reports and tickets: the A4 report, worksheets and 100 × 150 mm count tickets at actual size.
• Emailing your results: the optional email journey, what is uploaded and how long it is kept.

When something looks wrong

If scans arrive with extra characters or do not finish, check the scanner with ScannerBench. If printed tickets come out the wrong size, check the printer with PrintBench. For permanent location and bin cards, use FactoryCards.

To report a problem, choose Report a problem in the tool. It downloads a short diagnostic file with the build and fixed error codes only, with no stock data. Then use the SmartFACT support form and attach what you choose.